Refund & Return Policy
Returns & Exchanges – VESHY
At VESHY, we want you to feel confident and satisfied with your purchase. We carefully work with trusted suppliers to offer high-quality products and to minimize unnecessary returns. If you experience an issue with your order, we are always happy to assist you and find a fair solution.
Right of Withdrawal
In accordance with European Union consumer law, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise this right, please contact us at info@veshy.store within 14 days of receiving your order.
After notifying us, you will have an additional 14 days to return the product.
Return Conditions
To be eligible for a return, items must be:
Unworn
Unwashed
Unused
Returned in the original packaging
With all tags and labels attached
Returns that do not meet these conditions may be refused.
For hygiene reasons, certain items such as underwear or personal products cannot be returned unless they are defective.
Return Shipping
Return shipping costs are the responsibility of the customer, unless the product is damaged, defective or incorrectly delivered.
We recommend using a trackable shipping method, as VESHY cannot be held responsible for lost return shipments.
Refund Process
Once your returned item has been received and inspected, any eligible refund will be processed within 14 days.
Refunds will be issued using the same payment method used for the original purchase.
Where applicable, the refund will include the purchase price and the original standard shipping cost.
Exchanges
Because many of our products are shipped directly from our suppliers, exchanges or returns for reasons such as incorrect sizing or personal preference are handled case-by-case.
In many situations, we aim to resolve this together by offering a suitable solution such as:
An exchange for another size or colour
Store credit
A gift card
This approach helps reduce unnecessary shipping and environmental impact while still ensuring customer satisfaction.
Damaged or Incorrect Items
If you receive a damaged, defective or incorrect item, please contact us immediately at info@veshy.store.
Please include:
Your order number
Clear photos of the product
We will arrange a replacement or full refund at no additional cost.
Contact Us
If you have any questions regarding returns, refunds or exchanges, please contact our customer support team.
Email: info@veshy.store